Gro-Trac Help Center
Gro-Trac Help Center
Don’t see your question answered? Contact Shawna White at swhite@ker.com or 859-873-1988.
Getting Started with the New Gro-Trac
How do I set up my account on the new Gro-Trac?
How do I access the new Gro-Trac once my account is set up?
I just set up my account, but when I try to log in, I get a "User Not Found" error message. What's going on?
How do I get started with the new Gro-Trac?
How do I change my unit of measure or date format?
Setting Up a New Foal Crop or Population
How do I set up a new foal crop or population?
How do I deactivate an old population?
How do I add horses to my population?
Adding Weigh Data
How do I add weigh data on the web app?
How do I add weigh data on the mobile app?
When I try to add weigh data on the mobile app, the screen is blank. Where are my populations and horses?
What is a flag and what happens when I flag a weigh data entry?
Can I add weigh data from a previous weigh date on the mobile app?
Can I add pictures that I took outside of the Gro-Trac app?
Can I add photos from my device library (instead of using the camera to take a photo) on the mobile app?
Managing Data
How do I edit or delete a weigh date?
How do I delete a horse?
How do I move a horse to a different population?
Is it possible to move multiple horses to a population?
How do Locations work?
Viewing Reports
How do I view reports on the web app?
How do I view reports on the mobile app?
What is a Photo Library?
What is a Flagged Horses report?
How do I save a Custom Report query?
Compare Groups
What are Compare Groups?
How do I view my compare groups?
How do I create a new compare group?
How do I edit a compare group?
Why don't all of the horses in my group show up in the weight and graph?
How do I delete a compare group?
General FAQ
How does KER keep my Gro-Trac data safe?
Does KER use my Gro-Trac data?